What can we offer homeworkers
A telephone connected to an ADSL line which will give
- Free phone calls between head office & home workers
- One homeworker can call another home worker within the network free of charge
- Break out from head office using head office lines to make pstn calls
100% of the features of the head office switch including
- Transfer of call directly to the home user, or via an operator
- Voicemail with voicemail notification
- Unified messaging, all voicemails, emails & faxes into Microsoft Outlook/Lotus Notes to view or play on screen
- Logging of internal & external calls, home workers no longer have to claim home phone bills
- Voice recording
- On screen phones for laptop users
- The ability to log on when in head office with either a phone, or laptop, all users details will follow (hot desking)
- All internal features, such as camp on, call back, intrude, busy lamp field
- Head office will be able to see if a home worker is on the phone
- Bluetooth headset & USB handset working
- Divert to a mobile phone if a home worker is out
- Ring simultaneously on a home phone and mobile, and be able to transfer calls between the two
Imagine efficiently extending the full voice and data capabilities enjoyed by agents in your contact centre, to the agents working at home or remotely. You could grow your contact centre beyond the limits of its current facilities without increasing overhead - or eliminate the physical centre altogether. You could offer agents the option of working at home without the need, expense or hassle of a daily commute. You could recruit new agents from outside your geographic area of operation without requiring them to relocate. And you could retain the services of skilled agents who move away from your operation due to relocation. Imagine all that, and you begin to get a very real picture of the benefits your operation / agents could enjoy with the remote agent solution.
- Remote agents with the voice and data capabilities enjoyed by their colleagues inside the contact centre
- All a remote agent needs to be a fully integrated member of the contact centre team is an IP Phone, a PC, a home router, and a high-speed Internet connection
- 100% Functionality at home or in the office
- Supervisors can view agents regardless of locationSupervisors can log in, log out & change parameters of remote agents
