Web Chat
Overview
Online customers can request live interaction with your contact centre agents by establishing an on line text conversation.
Web Chat is a great way to make your web site more interactive, encouraging customers to contact you. With a click of the mouse your customers are instantly talking to you by telephone, email or via a chat session allowing you to provide superior customer service and close sales.
- Allow callers to communicate in real-time with contact centre agents via a text chat button
- Web Chat is a great way to make your web site more interactive
- Callers are requested to enter an email address in order to chat
- All the skills based routing protocols and contact centre queuing parameters already established can be applied to the Web based customer interaction
- With a click of the mouse your customers are instantly talking to you by telephone, email or via a chat session allowing you to provide superior customer service and close sales
- Push URL's to your potential customers
- Full reporting on web chat calls